Terms and Conditions

Who runs Ice Casino

Whitebox B.V. owns and runs Ice Casino. The company is based in Willemstad, Curaçao, with registration number 155412, and holds licence number OGL/2024/822/0338 from the Curaçao Gaming Control Board. Our payments are handled on its behalf by T&C Whitebox CY Limited, which is registered in Cyprus.

Who can play

• You need to be at least 18, or older where the gambling age in your jurisdiction is higher. We can ask for proof of age at any stage.
• Our international terms list the Canadian provinces of Ontario and New Brunswick among the excluded jurisdictions, where residents cannot open an account or make a deposit.
• You are responsible for knowing the rules on online gambling where you live and for any tax due on your winnings there.

Your account

To register, you enter your e-mail address, a password, your full name, your phone number and your date of birth. Keep these details correct and up to date. Each person may hold one account only. If we find a second account, both can be closed, and deposits, winnings and bonuses linked to the extra account are forfeited. Signing up or playing through an IP or location masking service is not allowed.

Checks on your identity

We may ask you to prove who you are at any time, and withdrawals can wait until our checks are finished. Send only original documents and photos. Edited, forged or AI-generated documents can lead to a refused check, a closed account and cancelled winnings or bonuses.

Deposits

You need money in your account to place real-money bets. Deposits must come from a card or account in your own name and from a lawful source. Once you press the pay button, the payment counts as made and cannot be cancelled. A payment that is reversed or charged back can lead to a blocked account and reclaimed winnings.

Withdrawals

• At least one deposit and a fully completed profile are needed before you can cash out.
• Your payments must have cleared, and the money goes back through the method you used to deposit.
• For a request of 1,000 USD or more you send us a copy or photo of your passport or ID card.
• After a completed KYC check, small amounts are approved within hours and larger amounts within longer periods, up to 30 working days for 5,000 to 29,999 EUR or the equivalent in your currency.

Bonuses

Bonus money sits on its own balance and your real balance is used first. Each bonus has its own wagering rules and time limit. Withdrawing your deposit before the wagering is done cancels the bonuses you were given.

Closing your account

Want to stop playing with us? Ask our live support team and they will lock your account. Until we confirm the closure, activity on the account remains your responsibility.

Complaints and governing law

Raise a complaint with Customer Support first. Claims about your account, games, bets, bonuses or payments must reach us within 12 calendar months of the event. These terms are governed by the laws of Curaçao.