Privacy Policy
Who is responsible for your data
Two companies act as controllers of your personal data: Whitebox B.V. in Willemstad, Curaçao, and T&C Whitebox CY Limited in Limassol, Cyprus. Together they are the "we" of this policy.
What we collect
- Account details such as your name, date of birth, e-mail address, phone number and username.
- Identity and payment documents we ask for during verification.
- Information about your bets, games played, wins and losses, bonuses and loyalty program progress.
- Technical data collected automatically, such as your IP address, the pages you open and the time you spend on the website.
- What you tell us when you contact support.
Why we use it
We use your data to run your account and the games, to process payments, to check your identity and age, to prevent fraud and money laundering, to answer your questions and, where you agree, to send you news and offers.
Who receives it
Only people and partners who need it to provide the service see your data, such as payment service providers, banks and other financial institutions, game providers and our customer support software providers. Public authorities can receive it when the law requires it.
How we protect it
We use SSL encryption while data travels between you and us, and payments run entirely through the payment gateway. Access to personal data is limited to staff who need it.
How long we keep it
When you have an account, we keep your data for 6 years after you close it and our contract ends.
Your rights
You can ask to see, correct or delete your data, limit its use or object to it. If you think data protection law has not been respected, you can complain to a supervisory authority. Our service is not meant for anyone under 18, and we do not knowingly collect data from them.
Signing in with your device
On supported devices you can sign in with Face ID or Touch ID. This biometric data stays on your device and we never receive it.