Contact Us
Support around the clock
Our support team answers live chat and e-mail every day, around the clock.
Live chat
Live chat is the quickest way to reach us, and agents often reply within seconds. You can chat in English, Japanese, Russian, Spanish, German and Polish.
E-mail suits questions that need more explanation or documents attached. We usually reply within a couple of hours.
Reporting a problem with a game or your account
If a win is not credited, a game freezes or something is wrong with your profile, contact us within 10 days and tell us the exact time it happened, to the minute.
Complaints
Unhappy with something? Raise it with our support team first. Claims about your account, bets, bonuses or payments need to reach us within 12 calendar months.
Keep your login safe
Never share your username or password with anyone. If you think someone else has used your account, tell us straight away.